Michael Ward is an experienced Director of Customer Support currently leading teams at IBM for Apptio. Previously, they served as a Senior Manager and Technical Support Manager at Apptio, and held the role of Director of Customer Support at Workshare, where they successfully improved customer satisfaction scores and managed significant budgets. With a strong technical support background tracing back to their early career at DX Communications, Michael holds a BSc (Hons) in Computing (Software Engineering).
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