Michelle Spilling is an Application Management Subject Matter Expert currently at IBM, where they lead high-profile application management services and focus on service improvement. With a strong background that includes roles as a Bid Manager at Hewlett-Packard and Support Manager at EDS, they have honed their skills in managing diverse support projects across industries. Michelle's educational foundation includes a BSc in Computing Informatics from the University of Plymouth. They are passionate about transforming service challenges into impactful case studies and strive to influence the future of retail and application management.
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