Muhammad Ali is a business-centric IT executive currently serving as the Head of Service Management at IBM, where they leverage over 20 years of experience in the financial services industry to enhance customer experience and business outcomes. Their prior roles at Citi included Senior Vice President in various capacities, such as Data Center Operations and Global Network Operations, showcasing their expertise in building business and technology partnerships. With a focus on cultivating talent and optimizing efficiency, Muhammad maintains a client-first approach while leading strategic operations across diverse domains.
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