Na'iima Hersi is an experienced professional currently working at IBM in AI Process Optimisation since February 2025, focusing on the enhancement of AI-driven processes, including GenAI and automation, while supporting solutioning and estimation for AI-based business applications. Previously, Na'iima served as a Student Assistant at Sankt Annæ Gymnasium from February 2020 to 2023, where responsibilities included designing and delivering engaging teaching materials for 8th-grade mathematics and teaching English, Danish, and Physics to students from 4th to 9th grade. Additionally, a role as a Customer Service Agent at GLS from 2022 to 2023 involved delivering exceptional customer support and streamlining communication workflows. Na'iima holds a Master in Business Administration and Leadership (MBA) from Roskilde University, expected in 2026, and a BSc in Economics and Business Administration from the same institution, completed in 2024, along with an International Baccalaureate Diploma from Birkerød Gymnasium.
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