Nicholas L. is a Partner and Head of ServiceNow Delivery Americas at IBM, bringing over 15 years of experience in ServiceNow across consulting and corporate environments. Previously, Nicholas served as Director of ServiceNow Platform Engineering at Ameriprise Financial Services, Inc., managing substantial budgets and diverse teams. With a strong technical foundation as a former Principal Architect and Lead Engineer, Nicholas's leadership is underpinned by numerous certifications, including Certified ServiceNow Implementer and Certified Scrum Master. Nicholas holds dual Bachelor's degrees in Political Science and Government, and Economics from the University of Minnesota Duluth.
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