Omar Escalante

Omar Escalante is an Infrastructure Specialist at IBM, currently seeking an entry-level IT position to leverage customer service skills. They have accrued extensive experience in technical support roles, including as a Helpdesk Agent at Tech Mahindra and a Senior Help Desk Analyst at NTT DATA Services. Prior to their IT career, Omar worked in various customer service roles, demonstrating strong supervisory and team management abilities at MetroPCS. Educated at Southridge High School, they continue to pursue professional development in the IT field.