Patricia Smith is an experienced content developer and technical writer with a strong background in software development and project management. Currently at IBM since April 2020, Patricia leads documentation efforts for Data Virtualization and Watson Query within Cloud Pak for Data. Previous roles include significant positions at Nortel Networks, where Patricia managed teams and received accolades for customer service and team merit, and at companies such as OpenText and BlackBerry, demonstrating expertise in user-centric documentation and agile environments. Patricia holds a BMath in Honours Computer Science and Information Systems from the University of Waterloo, an MBA in Marketing from the University of Ottawa, and a Technical Writing Certificate from Algonquin College, where Patricia achieved Dean's Honours.
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