Paul Harding is a Program Director for Site Reliability Engineering (SRE) at IBM, where they lead a globally distributed team, focusing on strategic excellence and high-quality outcomes across diverse teams and time zones. Previously, Paul served as a Senior Technical Analyst at the Ministry of Community Safety and Correctional Services, where they specialized in ITIL-based environments and played a key role in migrating helpdesk solutions. With a background in business intelligence and cloud delivery, they have also held several roles at IBM, including Senior BI Escalation Resource, contributing to customer satisfaction through effective problem management and documentation. Paul is passionate about fostering a culture of continuous learning and collaboration to enhance team performance and innovation.
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