Prem Nath

Prem Nath is a result-driven contact center senior manager with 17 years of experience in leading large teams, managing client relations, and driving business growth. They have a proven track record of leading cross-functional teams, improving customer satisfaction, and reducing costs across diverse industries, including telecom, insurance, e-commerce, and direct selling. Currently, Prem serves as the Contact Center Operations Manager at IBM, handling end-to-end operations, automation, and process standardization. Prior to this role, they held positions at Teleperformance, Tech Mahindra, Maxicus, and Kochar Infotech, demonstrating their extensive expertise in operations and quality management. Prem's educational background includes a Bachelor's degree in Business/Commerce from Kendriya Vidyalaya and a graduate degree from NIIT Institute.