Qusai Ali is an Infrastructure Specialist at IBM, bringing a wealth of experience as a ServiceNow Developer from their prior tenure at Cybage Software Private Limited. They have developed strong expertise in ITSM, ITBM, and various features of the Now Platform, managing high-priority incidents and client engagements in both Agile and waterfall methodologies. Before entering the workforce, Qusai earned a Bachelor of Technology in Computer Science from G. H. Raisoni College of Engineering, completing their degree with a CGPA of 9.52. Their earlier experiences include internships across several notable companies, enhancing their skills in software testing and relationship management.
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