Rafael Moreno has extensive experience in IT support and systems administration, beginning with a Help Desk role at TeraB Informática from January 2006 to September 2008, focusing on local and remote support, Linux networks management, and disaster recovery solutions. Rafael continued to build expertise at IBM from March 2015 to October 2021, serving in multiple positions, including MSS Global Security OPS Desk Analyst and SIEM Platform Administrator, where responsibilities included maintaining SIEM appliances and managing client security. Additionally, Rafael worked as a System z Mainframe Systems Operator, providing 24/7 support and monitoring for customer systems. Earlier experience includes a Technical Support position at Galbatto.com, involving computer installations and network management. Rafael holds several technical degrees, including a Técnico em Eletrônica and is currently pursuing a Bachelor’s in Robotics and Automation Engineering.
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