Roscoe Hodgson is a seasoned professional in technical solutions and customer support, with a decade of experience at IBM from September 2014 to August 2024 as a Technical Solutions Manager, serving as an Account Advocate and primary contact for customer storage support. Prior to that, Roscoe held various positions such as Technical Escalation Manager and Remote Support Specialist within IBM Z Client Care, where responsibilities included managing remote support for storage products, project management, programming, and technical writing. Earlier roles encompassed Technical Account Manager and Customer Engineer, focusing on efficiency in onsite service for high-speed line printers and mainframes. Roscoe holds a degree in Electrical and Electronics Engineering from California State University, Long Beach.
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