Rumen Ivens is currently a Service Manager at IBM, where they manage key client accounts across various industries and focus on streamlining processes to enhance service delivery. Previously, Rumen held positions such as Cyber Security Consultant at Caretower and Operations Manager at DXC Technology. Rumen has a strong background in incident management and process integration, having led significant improvements in service efficiency and compliance. They earned a degree in Business Management from the University of Worcester between 2012 and 2016.
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