Sandhya Nagaram is a seasoned IT professional currently serving as a Sr. Technical Services Specialist at IBM, where they handle ITIL Windows servers and manage Active Directory user account management. Sandhya's experience includes supporting a 24×7 Corporate Production Data Center and a Disaster Recovery Data Center, along with proficiency in VMware and various operating systems. Previously, they worked as a Systems Administrator at Verizon Data Services and as a Quality Analyst at B2K, where they conducted analysis for customer satisfaction surveys and provided feedback to improve agent performance. Prior to these roles, Sandhya served as Sr. Technical Support at Dell International Services.
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