Simon Higgins is a seasoned IBM Mainframe Technical Manager and Service Integration Lead with over twenty-five years of experience in IBM mainframes across various technical support areas. Currently at IBM, Simon continues to demonstrate strong leadership in managing technical support teams while maintaining a focus on delivering cost-efficient solutions within the ITIL framework. Previous roles include positions at HP UK and HP Enterprise Services, where Simon honed expertise in hardware management, performance tuning, and security management, contributing significantly to high levels of customer service and operational excellence. Simon is recognized for their analytical problem-solving skills and meticulous work ethic.
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