Stephen Ferguson is a Network Security Support Engineer and Team Lead at IBM Cloud, bringing a robust background in network engineering and security. With experience in managing and troubleshooting various systems, including Ciena Vyatta and Fortinet FortiGate, they possess a range of certifications and an Associate of Science degree from Lone Star Community College. Previously, Stephen worked at Hostgator.com and held multiple roles at IBM, including Advanced Customer Support Administrator and Shift Lead in Technical Support, where they assisted teams to enhance customer support efficiency. Currently, they focus on documentation and vendor collaborations to resolve support cases more effectively.
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