Steve Black is a Lead Service Delivery Manager at IBM, who has demonstrated extensive experience in service management and ITIL deliverables. With a strong background in both American Express and IBM, Steve has held various roles including Asset Manager, Change Manager, and Senior Delivery Manager. This individual is known for excellent communication and relationship management skills, and has a global perspective through previous work across EMEA and the Nordics. Steve holds ITIL V3 Foundation and CSI accreditation, showcasing a commitment to continual service improvement and process excellence.
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