Steven Tran

Steven Tran has a background in IT support and technical assistance, with experience spanning from 2015 to the present. At CDI Computer Dealers Inc., Steven worked as a Junior PC Notebook Technician, providing technical support, troubleshooting hardware failures, and maintaining devices. Following this role, Steven joined Pearson as a Tier 1 Helpdesk, assisting students and instructors with Learning Management Systems and documenting issues in Oracle Cloud Service. Currently serving as a Team Leader at IBM Canada since April 2016, Steven manages a service desk team while performing server maintenance, configuring network equipment, and establishing customer relations. Steven holds a Diploma in Computer Systems Technician from George Brown College, obtained between 2013 and 2015.