Stuart Kent

Stuart Kent is a qualified ITIL Service Manager with a distinguished career at IBM, where they have specialized in large client outsourcing deals since 1999. Currently serving as the UKI EMEA Client Management Community and Profession Leader, TLS, Stuart has also held various influential roles, including Service Management Subject Matter Expert and Competency Leader. With a strong emphasis on building effective client relationships, they have developed a comprehensive Personal Effectiveness program focusing on Emotional Intelligence. Stuart holds a Bachelor of Arts in Business Management from Newcastle University and has extensive experience in both programming and service management within the organization.