Suraj W is an experienced ITIL/ITSM Manager with a comprehensive background in managing IT support teams and ensuring service excellence across multiple organizations. Suraj's career includes roles at Tech Solutions, IBM, Infosys, Virtusa, and Daikin Airconditioning India Pvt. Ltd., overseeing teams that provided L1/L2 support, incident lifecycle management, and operational efficiency measures. Suraj has successfully implemented Standard Operating Procedures and utilized tools such as ServiceNow for ITIL-compliant processes. Educational qualifications include a Bachelor of Engineering in Electrical Engineering from Rashtrasant Tukadoji Maharaj Nagpur University and a Diploma in Electrical Engineering from MSBTE Mumbai.
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