Thomas Vien is an EMEA Customer Success Leader with expertise in SaaS and Technical Account Management. In their most recent role at Instana, they led a Customer Success organization, focusing on value-added services and enhancing critical business metrics through data-driven strategies. They have previously held positions such as Technical Account Manager and Senior Manager in presales at IBM, emphasizing customer advocacy and user change management. With a background that includes technical roles at Dell Technologies, EMC, and Bull, Thomas is dedicated to driving growth and operational effectiveness. They are currently pursuing education at Polytech'Tours and Augustin Thierry.
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