Tom B.

Tom B. has extensive experience in telecommunications and incident management, beginning as a Telecommunications Engineer at Nortel Networks from March 1999 to July 2001, followed by a similar role at Greenwoods Communications until July 2008. Tom B. then transitioned to IT roles, serving as a Global Incident Manager at IBM and later as an Incident Management Service Lead at JLL and Systal Technology Solutions, focusing on ITIL-aligned incident and problem management. Earlier experience includes customer service at T-Mobile UK and quality analysis at COMPAQ. Tom B. holds Bachelor's Degrees in Chemical Engineering from the University of Strathclyde and Mathematics and Business Analysis from Glasgow Caledonian University.