Tomoka Lai, also known as Moka, has a diverse background in customer service and human resources, with experience spanning multiple roles and companies. Moka began at Agoda as a Customer Service Specialist from June 2019 to October 2019 before transitioning to Majorel, where various roles included Talent Acquisition Specialist, Human Resources Specialist, and Employee Communications and Marketing Specialist from July 2021 to February 2024. Subsequently, Moka served as a Talent Acquisition Specialist at Majorel Malaysia and is currently working as a Candidate Engagement Specialist at both IBM and Kyndryl Japan since September 2025. Moka's educational background includes a Bachelor of Arts in Tourism and Leisure Management from Jesselton College and a Diploma in Liberal Arts and Sciences from Lakeland University Japan.
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