Vincent Ma is a seasoned technical support professional with extensive experience in the technology sector, currently serving in this role at IBM since July 2024. Prior to this, Vincent held the position of Principal Technical Support Engineer at Software AG from August 2012 to July 2024, specializing in Enterprise Application Integration and software development, particularly with webMethods ESB. Vincent has demonstrated leadership as President of the Miss Asian Global Pageant since August 2014 and previously as President of the Asian America Foundation from January 2014 to August 2019, emphasizing community engagement and volunteerism. Previous technical support roles include Senior Technical Support Engineer positions at Espial and Kasenna, as well as a Technical Support Engineer at SGI, spanning a career that has developed a strong proficiency in various technical environments and customer relations. Vincent holds a degree in Computer Science from the University of California, Santa Cruz.
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