William Resende is currently a Gerente de suporte técnico at Ibrowse Consultoria e Informática, overseeing a technical team at the Federal Police of Brazil. Previously, they served as a Service Delivery Manager at Service IT, managing contracts and ensuring client satisfaction from 2022 to 2024. Their extensive experience includes roles as Coordenador de contratos at Constat and Especialista de Suporte Técnico Nível 2 at Econocom Brasil. William has demonstrated strong leadership and project management skills throughout their career, coordinating teams and improving service delivery across various sectors. They are pursuing advanced studies in Data Science and Cybersecurity at UNINTER.
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