iCall was established in 2015 with an aim to provide superior contact center and Business Process Outsourcing (BPO) services to customers in Egypt, the GCC area, North America and Europe. iCall operates with a clear conviction: that successful business relationships come down to promises being kept, and it all starts from our leadership team to our expert agents who work for results and deliver nothing but quality.  

Today iCall is one of the leading call center and BPO solutions providers in Egypt, offering a comprehensive suite of outsourced voice-enabled customer care call center services, omni-channel support, outbound and lead generation, back-office and data processing solutions to organizations from around the world.

Our Services: 
•	Technical Support
•	Customer Acquisition 
•	Order Management 
•	Contact Center Hosting
•	Human Resources Outsourcing (HRO)
•	Back Office
•	Debt Collection 
•	Appointment Setting
•	Customer Care
•	Automation & Artificial Intelligence (AI) 

Industries We Proudly Serve:
•	Automotive
•	Fast Food
•	Telecom
•	Home Appliances
•	Education & E-Learning
•	Healthcare
•	Travel & Hospitality
•	Logistics & Shipping 
•	Events & Entertainment
•	Retail & E-commerce 

Why iCall?

 iCall empowers organizations to manage their customer interactions, smartly and efficiently adding great value leads to grow their business. Having multiple service delivery centers located in Egypt gives us access to an unlimite pool of multilingual professional talents that can cover any business aspect while maintaining competitive costs and simplified recruitment management cycles. 

Today, Egypt is considered one of the top global outsourcing destinations, due to its massive labor pool of educated talents, strategic geographical location, and booming economy, which provides us huge benefits and unmatchable governmental support that directly reflect on our services and customer satisfaction.

iCall Outsourcing

Karim Mokhtar

This department oversees and coordinates the operations and customer service activities to ensure efficient service delivery.

Operations Management

This department focuses on attracting talent and providing training to enhance employee skills.

Recruitment and Training

This department manages employee relations, payroll, personnel records, and overall workforce management.

Human Resources

This department manages and supports the organization's technology infrastructure and services.

Information Technology

This department focuses on the design, implementation, and maintenance of network systems and infrastructure.

Network Engineering

This department focuses on assisting customers with inquiries, troubleshooting issues, and providing solutions to enhance their experience.

iCall Outsourcing

Org chart

Teams

Operations Management

Recruitment and Training

Human Resources

Information Technology

Network Engineering

Customer Support

Offices

iCall Outsourcing

Org chart

Teams

Operations Management

Recruitment and Training

Human Resources

Information Technology

Network Engineering

Customer Support

Offices

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