Tainan Silva is an experienced business analyst currently working at Icaro Tech since June 2022, holding roles such as Junior Business Analyst and Service Desk Supervisor, with responsibilities including providing technical guidance, managing daily activities of the Service Desk, and developing new processes. Prior experience at Accenture Brasil from October 2015 to June 2022 included positions such as Junior Analyst in IT Operations, focusing on team performance, training, and process improvement, as well as earlier roles in IT support and management. Tainan's academic background includes an MBA in Leadership and People Development, along with degrees in Information Technology and Administration, demonstrating a solid foundation in technical and managerial skills.
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