Vinicius Abrantes is a Senior ITSM Solutions Architect at Icaro Tech, where they focus on customer success. Previously, they served as a Systems Analyst at Qintess from 2011 to 2021, specializing in the development of BMC Remedy ITSM solutions. Vinicius has attained numerous certifications, including BMC Certified Professional and Oracle Database Administrator certifications. They completed their degree at Universidade Estácio de Sá from 2008 to 2012.
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