Samuel Maddock is a Service Operations Manager at ICE, currently leading efforts to enhance operational excellence. With over 13 years of experience in customer service and operations, they previously managed a team of 25 advisers as a Membership Contact Centre Team Manager at The MDU and held leadership roles at AXA PPP healthcare and Babylon. Samuel has a strong background in team development, operational improvement, and project management, and is certified in Google Project Management. Their commitment to exceeding expectations drives their passion for innovation and efficiency in service delivery.
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