Agnes White is an experienced Software QA Engineer currently working at Intercontinental Exchange since May 2014 and at Cisco since 2001, where the focus is on customer-centric system testing and technical support for Jabber across various mobile platforms, achieving a 60% bug resolution rate and a 92% customer satisfaction rate. Prior roles include Lead Support Engineer at Redknife, where server installation and IT staff training were key responsibilities, and Customer Support Engineer at Manage.com, contributing to product documentation and support procedures. Earlier experience at 3Com involved providing high-level technical support for a large user base and training various personnel on system usage. Agnes White holds a Bachelor of Science in Commerce from Santa Clara University.
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