Heidy Washington

Heidy Washington is a Quality Assurance Analyst and Software Tester at ICE, where responsibilities include performing usability testing for system performance and developing manual test scripts. Previously, at Black Knight Financial Services Data & Analytics, Heidy served as Contract Administrator III, analyzing operations to enhance automation and conducting customer research. Additionally, at Zecco Trading, Heidy held roles as Sr. Specialist for New Accounts, Customer Service Representative, and Cashiering and ACAT Specialist, focusing on account onboarding, managing high-volume client inquiries, and ensuring compliance with risk management guidelines.