Jacob Rietschy is a Senior Engineer at ICE, with extensive experience in systems engineering and project management, particularly focused on Microsoft 365 and cloud solutions. Previous roles included Senior Systems Engineer at Arch Capital Services LLC, where Jacob led the design and support of various applications, achieving a 98% SLA compliance rate. Jacob's background also features positions as a Modern Workplace Systems Engineer at Parexel and Senior Application Specialist at SMC, where expertise in hybrid identity solutions and Microsoft 365 support for over 100,000 users was demonstrated. Earlier career highlights include Exchange Messaging Administrator at Trinity Health and Office 365 Engineer at Binary Tree Inc., showcasing proficiency in email migrations and cloud service onboarding. Jacob holds a Master's degree in Information Technology from Towson University and a Bachelor of Science in Psychology from the University of Pittsburgh.
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