Paul Dowd is a customer service professional currently serving as the Senior Manager of Client Support, Pricing and Analytics EMEA at ICE. With extensive experience in financial application support and team management, Paul previously held the position of Head of Client Support, Pricing and Analytics EMEA at Intercontinental Exchange from 2017 to 2023. They have a proven track record in building high-performing teams, streamlining operations, and developing training programs to enhance customer service. Early in their career, Paul worked in various financial roles, including as a Trainee Financial Advisor at Royal and Sun Alliance and a Sales Associate at Merrill Lynch.
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