Reshma Kumari is an IT Analyst with extensive experience in Service, Incident, and Change Management, currently employed at ICE since August 2021. With a robust background in server and alert monitoring, bridge call management, quality analysis, and user access management, Reshma has developed strong problem-solving skills while adhering to service level agreements. Prior experience includes a tenure at DXC Technology, where Reshma held roles as an IT Analyst and Technical Support Engineer. Reshma holds a Master's degree in Computer Applications from Bhilai Institute of Technology and a Bachelor's degree in Computer Applications from Rungta College of Engineering & Technology. Proficient in tools such as ServiceNow, Splunk, and Active Directory, Reshma has contributed significantly to operational efficiency and user training within IT environments.
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