Steven Henley

Steven Henley is an experienced Network Operations Manager at Intercontinental Exchange since December 2012, overseeing a global team of 14 Network Analysts, Engineers, and Senior Engineers within a 24x7x365 Network Operations framework. Responsibilities include managing day-to-day operations, case workload, reporting, escalations, and project coordination across locations in Atlanta, Chicago, Melbourne, and India. Prior to this role, Steven served as Senior Manager of Service Delivery at PacNet from January 2000 to December 2012, where efforts focused on the global delivery of services from Australia, New Zealand, America, and Europe, managing a team of 8 across multiple time zones. Steven holds a Bachelor of Computing degree from Monash University, earned between 1996 and 1999.