Suchibrata Ash serves as the Information Technology Delivery Manager at ICE since January 2023, following a decade-long tenure at Genpact in various roles, including Assistant Manager and Team Manager in Service Delivery. Expertise includes managing service desk operations, Azure Cloud Support, SharePoint Services, and implementing process improvements through trend analysis and customer feedback. Leadership experience encompasses mentoring teams, overseeing quality assurance, and engaging in strategic financial planning. Prior roles at IBM and Wipro provided foundational skills in CRM operations and technology support. Suchibrata Ash holds a Bachelor of Science degree in Chemistry from The University of Burdwan and a strong background in ITIL Service Management, with certifications in Lean methodologies.
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