Kate Wilson specializes in AI-driven solutions for customer success, with a strong background in sales and customer experience in the high-end recreational gear industry. Currently, Kate serves as the North American CX & AI/Machine Learning Lead at Icebug, where they develop training materials and support AI integration to enhance customer relations. Their previous role at Curated involved significant contributions to hiring, onboarding, and training across multiple categories, while Kate also designed impactful training solutions for over 2,500 employees at Harmons Grocery. With a commitment to fostering people-centered growth and leveraging technology, Kate aims to create workplaces that empower teams and enrich customer experiences.
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