ICEFLO Limited helps global enterprises improve Operational Resilience with Runbook Management (RBM) — the only Runbook Management solution built natively on ServiceNow.

Together, RBM and ServiceNow empower organisations to orchestrate critical change and service recoveries with confidence, speed, and compliance.

By leveraging your existing investment in the Now Platform, RBM:
• Eliminates integration overhead
• Accelerates time to value
• Enables seamless collaboration across teams and partners

Our solution addresses the full spectrum of Operational Resilience challenges:
• Planned Change (cloud/data centre migrations, ERP upgrades, M&A integration)
• Disaster Recovery
• Cyber Recovery
• Service Recovery

This ensures compliance with FCA/PRA and EU DORA regulations, while significantly reducing operational risk.

RBM transforms spreadsheet-driven chaos into a controlled, collaborative, and auditable experience. Enterprises can run more changes with less risk, rehearse recoveries with confidence, and strengthen resilience in real-time.

Designed to scale across the enterprise, our pricing model delivers high impact, rapid adoption, and widespread collaboration — without breaking the bank.

ICEFLO Limited

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ICEFLO Limited

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