Michael Ellis currently serves as a Customer Experience Manager at Icertis, where responsibilities include relationship building and account health monitoring. Previously, Michael held the position of Technical Account Manager at both Icertis and Model N, focusing on client relationship management and technical support. At Model N, Michael facilitated client integrations and conducted business reviews, while earlier experience at Balboa Travel, Inc. involved operations support. Additional roles include Outings Coordinator at Serenity House Assisted Living and Head Lacrosse Coach for Lacrosse Club Kiel, where leadership and coaching achievements were evident. Michael's career began with internships in stadium operations and valet assistance, complemented by a Bachelor of Arts in International Relations and Economics from Lafayette College.
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