Victor C. is an accomplished professional with extensive experience in customer experience, business strategy, and operational excellence across multiple industries. Currently serving as VP of Customer Experience at Nextlane, Victor C. leads a team of 130 professionals, supporting over 80,000 end users in EMEA. As an International Business Strategy Consultant for ICEX since 2012, Victor C. aids small and medium-sized businesses in developing international strategies. Previous roles include Head of Customer Experience at Cegid, Director of Operations EMEA at Autodesk, and Director of Customer Care Europe & CIS at Emerson Automation Solutions, where Victor C. successfully transformed customer support operations and enhanced service delivery. Early career achievements include managing global supply chain processes at Grupo Osborne and business development in Europe at Goodfellow.
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