Dorcas N. is a dynamic ServiceNow Solutions Expert with a strong background in executing seamless module implementations across various organizations. They have a proven track record of achieving a 95% requirement satisfaction rate and a 90% implementation and adoption rate. Currently serving as a Sr ServiceNow Business Analyst at ICF, Dorcas has previously held similar roles at LMD Staffing Solutions and TTEC, where they honed their skills in workflow optimization and process enhancements. Dorcas holds a Bachelor of Science in Retailing and Consumer Science from the University of Houston and an Associate of Arts in Business from Houston Community College.
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