Jakob Pezar

Jakob Pezar, MBA, is a seasoned business leader currently serving as a Senior Manager at ICF, where they oversee the customer care operations across multiple utility portfolios. With a strong background in customer experience strategy, consulting, and data analytics, Jakob has consistently demonstrated expertise in managing high-performing teams and driving operational efficiency. Previously, they held positions at George Mason University and Starbucks, where they honed their project management and leadership skills. Jakob holds an MBA from George Mason University, along with multiple certifications in project management and analytics, reflecting a steadfast commitment to continuous learning and professional excellence.