Jim Bagby is a Principal ServiceNow Developer at ICF, a position held since April 2021. Prior to this role, Jim accumulated extensive experience at Enterprise Holdings, where responsibilities included Software Engineer for the ServiceNow Platform and Lead Services Management Analyst from January 2012 to April 2021. Jim's career began at Enterprise Rent-A-Car, where roles spanned from Technical Writer/Training Developer to Manager of Content Development between February 1999 and January 2012. Jim holds a Bachelor of Arts in English from the University of Missouri-Saint Louis.
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