Neil Desai is a seasoned executive advisor and Customer Experience (CX) leader, currently serving as the CTO of the NextGov Division at ICF, where they guide clients to incorporate user feedback into their service design. Prior to this, Desai was President and CEO of N2, Inc., where they drove CX and IT modernization initiatives across various federal agencies. Their experience includes roles at Sprint-Nextel as a Senior Manager for Business Intelligence and Deloitte Consulting as a Manager, supporting diverse IT projects. Desai holds a degree from the University of Virginia.
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