Nicklaus S. possesses extensive experience in Salesforce administration and consulting, currently serving as Supervisor, Salesforce Business Analyst at ICF since September 2020. Nicklaus has developed and maintained Salesforce processes, ensured data security, and managed tiered support for critical issues while facilitating system upgrades and documentation. Previous roles include Salesforce Consultant at Cloud Trailz and Jr. Salesforce Administrator & Customer Success Manager at Petro Guardian, where responsibilities encompassed user management, data analysis, and report generation. Earlier experience includes a Sales Development Representative position at Netchex and a Retail Sales Consultant role at AT&T Mobile Tel. Nicklaus S. holds a Bachelor of Arts in Management with a focus on Entrepreneurship and Small Business Management from Southeastern Louisiana University.
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