Jonathan Toy

Jonathan Toy has held various positions related to IT management and service improvement at companies such as Ichor Systems, Inc., The Trust for Public Land, AECOM, and URS Corporation. In these roles, Jonathan has been responsible for managing helpdesk queues, analyzing metrics for service improvement, developing process templates, providing training and support, and monitoring service desk queues for compliance and timely resolution. Throughout their career, Jonathan has demonstrated strong technical skills and a dedication to improving IT services for users and organizations.