iContact BPO is in the business of transforming global enterprises - because we provide the BPO solutions that organizations need to provide exceptional service.

Specialized businesses rely on our expert help to safeguard brand, culture, and customer experience – yielding results that boost revenue, benefit shareholders and achieve all-important impact sourcing. Plus our flexible, scalable solutions evolve in line with seasonal or operational needs.

Partner with iContact BPO and enjoy access to our advanced technology and robust software systems, large and talented labor pool, and rich expertise across multiple industries.

What we do best:

•	Multi-channel customer care
•	Smart collections
•	Customer win-back
•	Back-office support

What you can expect:

•	More sales, better upsells
•	Improved client retention
•	Reduced operational costs
•	Speedier business processing
 
Why iContact BPO?

•	A highly skilled English-speaking team
•	First-world infrastructure & systems
•	90% client retention rate
•	Measurably better CX quality and higher first call/contact resolution

Recent accolades:

•	National CX Operations Manager Winner 2024, CCMG Awards
•	National CX Leadership Winner 2023, BPESA Awards
•	National Compliance Winner 2022, BPESA Awards
•	Global Quality Assurance Winner 2021, Contact Center World Awards

Connect with us now on info@icontactbpo.com

iContact BPO

This office likely provides advisory and technical support services, focusing on French-speaking clients in Cape Town.

18 Cumberland Road

Clinton Cohen

David Hood

Angela Julius

Nicole Thavarin

This department handles customer inquiries, provides assistance, and resolves issues related to products and services.

Customer Support

This department oversees the efficiency and effectiveness of organizational processes and resource management.

Operations

This department focuses on fostering leadership skills and cultivating effective leaders within the organization.

Leadership Development

This department is responsible for ensuring that products meet established quality standards through testing and evaluation.

Quality Assurance

This department focuses on driving revenue growth through business partnerships and sales strategies.

Sales and Business Development

This department focuses on enhancing employee skills and knowledge through structured training programs.

iContact BPO

Org chart

Teams

Customer Support

Operations

Leadership Development

Quality Assurance

Sales and Business Development

Training and Development

Offices

iContact BPO

Org chart

Teams

Customer Support

Operations

Leadership Development

Quality Assurance

Sales and Business Development

Training and Development

Offices

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