At ICR Evolution we help you connect with your customers in an agile, simple, efficient and productive way. 

Our software Evolution allows you to be where your customers are, at the right time and in the most natural way. Answer calls, emails, chats and social media messages from the same platform to offer a 100% omnichannel customer service experience.  
 
We are a flexible and dynamic work team, with a successful journey in the customer experience sector.
 
Our inbound and outbound solutions provide functionalities such as intelligent routing of contacts (ACD/ICR), self-service with speech recognition technology (IVR), predictive dialer, CTI, omnichannel communications management, scripting functionalities and workflow design. A user-friendly solution is key to us, which is why we have gone for a simple web architecture.

ICR Evolution

Jose M Martin

This department focuses on designing, developing, and maintaining software applications and systems.

Software Development

This department focuses on ensuring the integrity and protection of network systems through various security protocols and engineering solutions.

Network Security

This department is responsible for managing relationships with key clients and driving sales growth through strategic account oversight.

Account Management

This department focuses on managing customer inquiries and enhancing overall customer satisfaction.

Customer Support

This department oversees planning, executing, and finalizing projects while coordinating with various stakeholders.

Project Management

This department focuses on driving sales and managing strategic partnerships.

ICR Evolution

Org chart

Teams

Software Development

Network Security

Account Management

Customer Support

Project Management

Sales and Alliances

Offices

ICR Evolution

Org chart

Teams

Software Development

Network Security

Account Management

Customer Support

Project Management

Sales and Alliances

Offices

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