Mohab Helal is an experienced IT professional with a Bachelor's degree in Computer Science from Queens College, obtained between 2011 and 2015. Since September 2017, Mohab has held various positions at ICSC, including IT Special Projects Manager, Help Desk Manager, and Technical Support Associate. Previous experience includes working as an IT Specialist at SITA from January 2016 to March 2020 and as an IT Helpdesk Technician at Verified System Solutions Inc from February 2015 to January 2016, where responsibilities included providing first-level technical support, troubleshooting hardware and software issues, and ensuring optimal usage of proprietary software and applications.
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