Danielle Eberhardt

Danielle Eberhardt serves as the Senior Manager of Tools, Automation, & Deflection at ID.me, overseeing operations vendor management, contact center deflection program management, and acting as a subject matter expert for operations platforms. With previous experience as Member Experience Platforms Manager and Zendesk Administrator at ID.me, Danielle has demonstrated expertise in building teams, optimizing technologies, and enhancing operational efficiencies. Prior roles at Cendyn included Zendesk Administrator and Customer Success Manager, where Danielle implemented customer response tools and developed strategies for client partnerships in the hospitality sector. Additional experience includes marketing roles at Slavic401k and PMP Marketing Group, focusing on marketing automation and client communications. Danielle holds a Bachelor’s Degree in Business from Florida Atlantic University.